Dear Lisbon - Bordalo Palace Chiado

The staff were very friendly. My favourite thing about this hotel is its character and size. I’m not keen on staying in large establishments, this is a converted section of a very old building and in total there are only nine rooms. Yes, it is old, and some noise travels, but the character really makes it worth the day. The rooms are gorgeous and very large, generous proportions. Despite the age of the building, the soundproofing of the windows and shutters are quite good. We had the windows open in the afternoons when we returned from our walks, and the square felt quite loud. But the windows did a great job of shutting that out at night time. The staff were extremely kind and left a small bottle of wine and a slice of cake, with a hand- written note for my husband‘s birthday. That extra touch would make me come back there any time. The breakfast is small, but perfectly adequate. Hot food includes scrambled eggs and bacon, there are pastries, yoghurt and fruit available. There is a kettle and coffee maker in the room, the water bottle is replaced daily. There is a mini bar, which we did not require, but I did use the fridge keep some milk in, as being Irish and British we like real tea. Robes and slippers are also provided, The shower had great pressure and was always really warm. It was enough to keep us going, the breakfast room is so small and cute and feels more personal than some of the big hotels. The location is just around the corner from an underground station, as well as tram stops on the square. Just FYI- you can easily get the metro/underground here from the airport, only one line change. We found this to be a perfect base and did a lot of walking. Some restaurants nearby are excellent, I would recommend the little wine bar next-door to the right (as you stand facing the hotel) and the Asian restaurant to the left.

The location was great, it's in the heart of Old Lisbon city. The design interior is beautiful, it's like an museum. The staff was polite and helpful. The bed was comfortable.

The location was perfect to get around the city; the room was spacious and clean; the breakfast was the perfect way to start the day; the staff was exceptional! Daniel was always there to offer great suggestions for restaurants and calling ahead to make reservations. He is very knowledgeable about Portugal’s history and culture and shared much valuable information. Catarina was so kind and quite knowledgeable as well. She made excellent recommendations about our trips to Sintra, Belem and Oporto. They were genuinely interested in our having the best experience in Portugal.

The staff (especially Daniel and Katarina) were really attentive and sweet, the location is close to everything, our room is so spacious (restaurants next to it are great food, there is a Michelin restaurant not too far!), the welcome wine, fruits and treats inside the room were really nice and thoughtful, breakfast was delicious! Easy to get around, Uber can pick you up right in front of the hotel.

Location was perfect and central to everything. Staff was phenomenal in assisting with all our needs, especially Catarina. Breakfast which was included in our stay was amazing. If you like small boutique hotels with great customer service and a perfect location then this is the place for you in Lisbon for your stay. Only nine rooms !! I cant say enough about this place. It was our 1st time to Lisbon and our 1st stop. It set the whole tone for the rest of the trip