Dear Lisbon - Bordalo Palace Chiado

We really enjoyed our stay at the boutique hotel, Bordalo Palace!! Our reception and check in went smoothly with Katarina!! She provided excellent information of the area restaurants, shops, historical sites, and points of interests. She even referred my wife to a nail salon and made the appointment for her!! The hotel offers a breakfast which was tasty/plentiful and the staff were very attentive to guests!! The location of the hotel couldn't be better, in the middle of the Chiado area with restaurants within close walking distance. Shopping is also within walking, if you can navigate hilly streets easily. Wonderful stay!!

The staff were very friendly. My favourite thing about this hotel is its character and size. I’m not keen on staying in large establishments, this is a converted section of a very old building and in total there are only nine rooms. Yes, it is old, and some noise travels, but the character really makes it worth the day. The rooms are gorgeous and very large, generous proportions. Despite the age of the building, the soundproofing of the windows and shutters are quite good. We had the windows open in the afternoons when we returned from our walks, and the square felt quite loud. But the windows did a great job of shutting that out at night time. The staff were extremely kind and left a small bottle of wine and a slice of cake, with a hand- written note for my husband‘s birthday. That extra touch would make me come back there any time. The breakfast is small, but perfectly adequate. Hot food includes scrambled eggs and bacon, there are pastries, yoghurt and fruit available. There is a kettle and coffee maker in the room, the water bottle is replaced daily. There is a mini bar, which we did not require, but I did use the fridge keep some milk in, as being Irish and British we like real tea. Robes and slippers are also provided, The shower had great pressure and was always really warm. It was enough to keep us going, the breakfast room is so small and cute and feels more personal than some of the big hotels. The location is just around the corner from an underground station, as well as tram stops on the square. Just FYI- you can easily get the metro/underground here from the airport, only one line change. We found this to be a perfect base and did a lot of walking. Some restaurants nearby are excellent, I would recommend the little wine bar next-door to the right (as you stand facing the hotel) and the Asian restaurant to the left.

Our stay at this hotel was truly remarkable, thanks to its perfect location and exceptional staff. From the moment we arrived, we felt welcomed and well taken care of. The hotel is perfectly situated. It is close to the train station and many must-visit attractions, making it an ideal base for exploring the city. A special shoutout to the receptionist, Esra, who went above and beyond to assist us, especially with planning our trip from Lisbon to Porto.

The location was perfect to get around the city; the room was spacious and clean; the breakfast was the perfect way to start the day; the staff was exceptional! Daniel was always there to offer great suggestions for restaurants and calling ahead to make reservations. He is very knowledgeable about Portugal’s history and culture and shared much valuable information. Catarina was so kind and quite knowledgeable as well. She made excellent recommendations about our trips to Sintra, Belem and Oporto. They were genuinely interested in our having the best experience in Portugal.

The staff (especially Daniel and Katarina) were really attentive and sweet, the location is close to everything, our room is so spacious (restaurants next to it are great food, there is a Michelin restaurant not too far!), the welcome wine, fruits and treats inside the room were really nice and thoughtful, breakfast was delicious! Easy to get around, Uber can pick you up right in front of the hotel.