Dear Lisbon - Bordalo Palace Chiado

Our stay at this hotel was truly remarkable, thanks to its perfect location and exceptional staff. From the moment we arrived, we felt welcomed and well taken care of. The hotel is perfectly situated. It is close to the train station and many must-visit attractions, making it an ideal base for exploring the city. A special shoutout to the receptionist, Esra, who went above and beyond to assist us, especially with planning our trip from Lisbon to Porto.

The building is over two hundred years old but has been well maintained. The room we stayed in was very spacious and had a lot of style. We booked a large room for a four-night stay, and it exceeded our expectations. It felt like we were staying in a cool guest room of a castle. The hotel is in a great location, with many local restaurants, attractions, and boutique stores within walking distance. The breakfast was delicious, and the staff gave us a warm and personal welcome. It was such a great stay!

The staff was amazing! Emails prior to our arrival were answered quickly and our room request of twin beds was honored. Staff made reservations for our dinner our first night there and the day staff had wonderful recommendations for how to see the city. Breakfast both days was amazing, with so many options - so good to have eggs after so many days of walking the Camino. We had an unfortunate experience the morning we left. Having booked a taxi the night before to the airport - the taxi never came. The staff called every taxi company and were so stressed on our behalf - even running down the street to try and hail a taxi for us. In the end it all worked out - and we did catch our flight (without a giving them a proper thank you) So...Thank you! I can't say enough about this hotel, the location and, most importantly, the staff!

This is a unique building given that it is over 250 years old and is one of the few buildings that survived the 1755 earthquake. All rooms are on the first floor (note there is no lift) with the balance of the building used as luxury apartment rentals. The staff are exceptional and constantly go out of their way to assist you with any needs you might have including a privat driver to transfer you to the airport. The breakfast room was clean and quiet - a real treat. The food offerings were extensive and the quality and freshness were exceptional. If you're looking for excellent service and a unique experience, I'd strongly recommend you stay here. Oh yes, one additional bonus - location is 10 out of 10.

The staff were very friendly, always offering assistance or suggestions. We even got a hand written note on our last day, lots of personal touches. The suite was a nice size, especially for an older building. Fairly comfortable bed and no issues with the room. Cool atmosphere and room decor. Nice that breakfast was included, delicious croissants. The best part was the location, you’re right in middle of many landmarks and restaurants.